SERVICE

We typically start by aligning on three key areas: 1. Product goals & use cases — What problem are you solving? Who are the users? What outcomes do you expect? 2. Features & system landscape — Do you have existing systems, APIs, or data sources? Are there cross-team dependencies? 3. Timeline & budget range — We help define a realistic roadmap and phased approach. In this early stage, we help clarify priorities, identify risks, and recommend the most suitable engagement model—from research and design to development.

You don’t need anything fully prepared to get started. However, it helps to have a basic understanding of: ・ Your product goals and the problem you want to solve ・ A rough idea of key features ・ Any existing systems, admin tools, or APIs (if applicable) ・ Key stakeholders and current pain points If you don’t have these ready, that’s completely fine. We can help you clarify and structure your ideas during the discussion. What matters most is understanding your goals and constraints—not having everything fully defined upfront.

Yes—we can support both internal proposals and vendor selection processes. We’re familiar with enterprise evaluation workflows and stakeholder needs, and can help prepare: ・ Internal pitch decks (product vision, expected impact, timeline, and budget) ・ Vendor selection presentations ・ Project timelines and cost estimates Beyond design and development, we also act as a strategic partner—helping you communicate value clearly, align stakeholders, and reduce decision friction. (*Proposal support may be subject to additional fees depending on scope.)

Yes—we support design-only, development-only, or full end-to-end collaboration. If you already have a development team, we provide complete design specifications and handoff materials. If you have existing designs, we can support implementation, API integration, backend setup, and deployment. Regardless of the engagement model, we ensure clear specifications and workflows that are practical and ready for execution.

We have extensive experience working with large enterprises across industries such as finance, insurance, and retail. To build alignment across teams, we typically combine: ・ Stakeholder interviews and workshops ・ Process mapping, specifications, and system architecture reviews ・ Role-based requirement alignment (e.g., management, operations, sales, IT) ・ Regular demos and design alignment sessions ・ Ongoing validation of technical feasibility This structured approach helps reduce gaps in understanding and ensures all teams move forward with a shared direction.

Yes—our design outputs are structured to support direct handoff to development teams. They typically include: ・ Information architecture (IA) ・ Wireframes and interaction annotations ・ UI mockups across device sizes ・ Design systems, components, and specifications ・ Frontend field requirements ・ Implementation guidelines and development notes This documentation enables teams to move into development with clarity, reducing rework and ensuring consistency in both interface and behavior.

One of our core principles is aligning design with engineering from the start. Throughout the design process, we work closely with developers to validate data structures, backend fields, API formats, permissions, and technical constraints. Before development begins, we also conduct a design review to ensure everything is ready for implementation. This approach significantly reduces risk and helps avoid designs that look good but are difficult to build. Strong design works best when it’s supported by solid engineering.

Yes—once the project is completed and payment is settled, all deliverables and ownership are transferred to you. We provide a complete handover package, including: ・ UI/UX design documentation ・ Source code (frontend, backend, and mobile apps) ・ Build files and application packages ・ Deployment configurations ・ API documentation ・ Database schema ・ System architecture diagrams ・ Project setup and environment documentation You’re free to manage and maintain the system independently, or continue working with us for ongoing technical support.

We track all changes through a structured change log and help you evaluate: ・ Whether the request falls within the original scope ・ Its impact on timeline and budget ・ Whether it can be deferred to a later phase If a change requires additional time or cost, we’ll communicate it in advance and proceed only after mutual agreement. This ensures there are no unexpected charges or timeline disruptions.

Yes—we provide a post-launch warranty based on the scope of the engagement. It typically covers: ・ Fixing unexpected bugs ・ Ensuring core features function as intended ・ Investigating and resolving early-stage system issues The warranty does not include new feature development. However, we can help evaluate and plan additional enhancements as needed.

Yes—we offer several flexible engagement models depending on your needs: ・ Annual maintenance agreements — covering system maintenance, OS updates, monitoring, and routine fixes ・ Continuous optimization — based on a time-based model, improving features using real usage data and user feedback ・ Long-term partnership — working as an extended product team to support ongoing development and growth Our goal isn’t just to deliver and step away, but to support your product as it evolves and grows over time.